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Lead analytics for the Nashville IT Call Center: design and maintain dashboards and reporting, analyze operational metrics, drive process improvements, ensure data governance and quality, deliver executive briefings, mentor analysts, and support workforce planning and proposal efforts.

Support IT call center operations by collecting, validating, and analyzing operational data; develop and maintain dashboards and reports; identify trends and anomalies; prepare recurring and ad hoc deliverables; support workforce management reporting and continuous improvement; maintain documentation and data repositories; collaborate with leadership and operational teams.

Create and maintain technical documentation, SOPs, training materials, knowledge articles, and PMO deliverables. Collaborate with technical and program teams, manage version control and SharePoint libraries, edit customer reports and executive briefings, and support knowledge management, onboarding, and proposal efforts to ensure accuracy, consistency, and compliance.

Manage integrated project plans and A&A/ATO activities, coordinate stakeholders, prepare security documentation (SARs, RARs, SAPs), produce executive reports and briefings, track performance and risks, and support RMF assessments and remediation efforts.

The Enterprise Architect will manage enterprise IT services, optimize system performance, ensure high availability, and enhance service integration for law enforcement missions.

The DevOps Engineer Jr will deploy and configure services on cloud platforms, manage Linux servers, automate CI/CD pipelines, and ensure software quality through updates and testing.

The Systems Engineer will enhance IT services in a federal law enforcement environment, ensuring system performance, security, and operational excellence through proactive monitoring and improvements.

The DevOps Engineer will deploy and manage infrastructure, ensure software performance and security, apply updates, develop custom solutions, maintain CI/CD pipelines, and provide team training.

The Systems Engineer will lead the design and implementation of test automation frameworks, mentor junior engineers, and ensure software quality through rigorous testing processes.

Develop, deploy, and monitor machine learning and analytic capabilities for defensive cyber operations. Ingest and transform multi-source data, build data pipelines, validate operational models, collaborate with analysts to deliver actionable insights, and document processes for reproducibility in high-security environments.