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Provides customer support for orders, shipments, and product information; manages issues through resolution across Logistics, Print Operations, Sales, and other teams. Analyzes support trends, improves processes, develops SOPs and knowledge documentation, maintains Salesforce records, and supports initiatives that improve customer experience and operational efficiency.

Manages the full virtual sales cycle for small education-sector accounts, including territory planning, lead follow-up, discovery meetings, presentations, renewals, pipeline development, forecasting, and quota attainment. Builds relationships with district decision-makers, communicates curriculum and pedagogy value, supports implementation, monitors competition, and shares account insights with leadership. The role is fully remote and serves an assigned U.S. territory.

Manages strategic district partnerships and leads curriculum implementation across Texas. Responsibilities include developing implementation plans, providing onsite coaching and professional learning, monitoring progress and student outcomes, facilitating leadership networks, documenting success metrics, supporting sales presentations, and serving as a regional content expert. The role is remote but requires significant travel to customer sites, conferences, and team meetings.

The Senior Website Manager owns daily marketing website operations, including CMS page production, publishing workflows, governance, quality assurance, and site health monitoring. The role also leads A/B and multivariate testing, personalization, performance analysis, conversion optimization, accessibility checks, and issue triage. They coordinate with marketing stakeholders, designers, developers, and content contributors while maintaining documentation, redirect maps, and publishing standards.

Manage strategic district partnerships and lead curriculum implementation across a Midwest territory. Develop implementation plans, monitor progress and outcomes, provide onsite coaching and professional learning, facilitate leadership networks, document customer insights, and collaborate with sales on adoption and implementation services. The remote role requires extensive travel, customer presentations, educational consulting, and expertise in curriculum implementation and instructional leadership.

Write, edit, and submit state adoption materials and RFP responses for K-12 curricula. Review RFIs/RFPs for requirements, draft proposal language, complete online submission forms, coordinate with sales and content teams, manage deadlines, build templates, proofread, and track assignments to ensure accurate, timely proposals.

Provides technical support and rostering assistance for K-12 digital products. Responsibilities include analyzing order and support-ticket data, advising school and district administrators on integrations, troubleshooting technical issues, coordinating with Sales, Success, Product, and Development teams, identifying recurring errors, and creating visual trend reports to recommend improvements.

Lead end-to-end product management for the math portfolio, owning vision, roadmap, research, and launches. Serve as the voice of the customer through user research, pilots, and analytics. Drive cross-functional alignment across Content, Marketing, Sales, Finance, Design, and Operations. Monitor post-launch performance, manage budgets, and prioritize tradeoffs to maximize adoption and impact in K-12 classrooms.

Lead California sales strategy and revenue for K-12 curricula, managing up to ten field reps. Recruit, coach, forecast, build pipeline, coordinate cross-functional efforts, and represent product in the field to drive adoption and growth.

Lead strategy and execution for the Math product portfolio, driving vision, roadmap, investment cases, and go-to-market. Partner with content, research, digital, finance, and sales teams to ensure instructional research and student outcomes inform product decisions. Manage budget, post-launch performance, and a team of product managers while establishing user testing and educator feedback systems to iterate and improve adoption, usage, retention, and renewals.