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Provides pre-sales technical support and technical account management for Vectra’s cybersecurity platform. Leads customer discovery, product demonstrations, proofs of concept, technology reviews, integrations, and security architecture discussions. Builds technical relationships with customers and channel partners, supports sales teams, collaborates on deployments and product projects, and maintains expertise in security technologies, networking, cloud security, attacker progression, incident response, and competitive offerings. Regional travel is required as needed.

Own and execute the US East channel strategy, develop strategic partners and distributors, grow partner-led pipeline and revenue, and build scalable partner enablement and certification programs. Manage joint business plans, forecasting, deal progression, executive relationships, and partner accountability. Coordinate with sales, solutions engineering, marketing, and leadership to increase partner autonomy and expand channel contribution.

Supports regional sales managers by identifying new business opportunities through inbound and outbound prospecting, re-engaging existing opportunities, and advancing prospects through the sales funnel. Collaborates with marketing, product, and channel teams to achieve sales objectives. The role requires strong communication, adaptability, critical thinking, and familiarity with professional prospect and customer engagement.

Provides third-tier, customer-facing technical support for a cybersecurity platform. Responsibilities include diagnosing complex issues through lab reproduction and source-code analysis, prioritizing customer-impacting solutions, collaborating with customers, Sales, and Engineering, and developing support processes, tools, documentation, and knowledge-base content. The role also includes limited on-call support and requires expertise in Linux, networking, security technologies, databases, virtual environments, and cloud or SaaS applications.

The Director of AI will lead AI and data engineering teams, define and execute AI strategy, and ensure effective partnership across functions, focusing on scalable AI solutions and responsible AI practices.

Build and maintain customer-facing application features, REST APIs, backend services, and data workflows. Collaborate cross-functionally, write tested code, participate in design and code reviews, debug and monitor production, and work with relational and non-relational databases and cloud platforms.

The Staff Software Engineer will design scalable distributed systems for real-time data processing, lead technical initiatives, and mentor other engineers.

Lead and grow platform engineering teams building foundational software and infrastructure. Own delivery, reliability, security, observability, CI/CD, deployments, and developer experience. Partner cross-functionally on architecture, priorities, and incident response while mentoring engineers and improving tooling and automation (including AI-assisted workflows).

Lead and grow engineering teams that build and operate petabyte-scale data ingestion, processing, storage, and ML platforms. Own architecture, reliability, incident response, platform strategy, cross-functional alignment, and delivery for AI/ML and LLM-ready infrastructure supporting security detections and analytics.