Develops and manages labor standards, incentive programs, business plans, and budgets for retail distribution center operations. Analyzes warehouse processes and labor performance, supports Labor Management and Warehouse Management systems, and collaborates effectively across professional contacts. The role requires industrial engineering expertise, strong analytical and communication skills, and the ability to work in warehouse environments. No direct reports are assigned.

Provides Tier 2 customer support for escalated Vetco issues from call centers, field teams, and pharmacy partners. Reviews prescription approvals, maintains accounts, processes reimbursements, resolves technical and complex inquiries, replaces rabies tags, documents cases in Salesforce and Pet Pass, and identifies service trends and process improvements. The role also supports agents and field teams, communicates solutions, and works independently under limited supervision.