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Build a greenfield Physical AI platform spanning edge devices, cloud infrastructure, and user-facing safety products. Responsibilities include real-time event ingestion, storage, multi-tenancy, access control, AWS infrastructure, DevOps, operational dashboards, compliance analytics, scoring workflows, and AI agent features. The role requires full-stack flexibility, direct customer engagement, rapid iteration, and end-to-end ownership from problem definition through deployment and measurement.

Leads and develops a Customer Success team serving strategic enterprise customers. Owns onboarding and adoption strategies for deployments exceeding 1,000 vehicles, executive stakeholder relationships, business reviews, customer health, retention, expansion, and ROI realization. Establishes scalable success processes, governance frameworks, KPI reporting, and data-driven recommendations while coordinating Sales, Product, Engineering, Support, and Operations. The role also manages enterprise risks, team performance, organizational growth, and customer advocacy, with travel of up to 30%.

Own the end-to-end vehicle data product roadmap from on-device CAN/J1939/OBD-II capture through the Vehicle Data Service. Define schemas, OEM integrations, ADAS integrations, and alert decoration. Produce PRDs, work with hardware/embedded/CAN/data engineering, partner with internal PMs, monitor data coverage and decode accuracy.

Lead GTM FP&A: manage GTM P&L, forecasts, capital allocation, and executive/board reporting. Partner with Sales, Marketing, Customer Success and Product on topline forecasting, pipeline analytics, sales comp design, renewals, capacity planning and marketing ROI. Drive investment trade-offs, deal and pricing analytics, build and lead an analyst team, and deliver KPI-driven insights to influence executive decisions in a high-growth SaaS environment.

Lead design and execution of the product org operating system: planning cadence, prioritization framework, voice-of-customer pipeline, product metrics/OKR instrumentation, quality visibility, and tooling (Jira/Confluence). Drive process adoption, maintain reporting/data hygiene, and enable PM effectiveness across teams.

Lead integrations product work: define integration scope, gather customer feedback, write PRDs, coordinate development/testing/launch, engage customers/vendors, and perform minor scripting/querying and validation to support technical requirements.

Lead development and execution of investor relations and capital markets strategy. Communicate company story and financials to investors and analysts, manage investor engagement and market intelligence, support capital raises and capital structure decisions, build institutional-grade reporting, and prepare executives for investor interactions and Board updates.

Lead enterprise-wide process and systems transformation across GTM, Finance, Operations and Support. Design To-Be processes, conduct gap analyses, drive automation with Salesforce/NetSuite integrations, lead UAT, training, and change management, and manage cross-functional programs to ensure delivery, risk mitigation, and user adoption.