Top Tech Jobs & Startup Jobs

Manage a portfolio of customers to ensure satisfaction, retention, and growth. Identify upgrade and expansion opportunities, build relationships with key contacts, provide product guidance, conduct regular customer check-ins, and maintain account and renewal data in Salesforce. Collaborate with Sales, Operations, and Marketing to resolve customer needs and support consultative selling and customer success initiatives.

Drive new business and expand Bevi’s customer base through prospecting, product demonstrations, relationship building, and full-cycle sales. Manage leads through closing, analyze markets and competitors, collaborate with marketing, customer success, and operations, and maintain accurate CRM records. The role serves offices, hotels, gyms, and other businesses, requiring local visits and travel within the assigned territory.

Troubleshoot Bevi beverage machines for direct and partner customers through phone and email. Provide installation, maintenance, warranty, contract, and system-use guidance; manage tickets, RMAs, and service scheduling; identify upsell opportunities; and communicate customer feedback, ticket trends, and process improvement recommendations to internal teams and engineering.

Provides phone and email technical support for Bevi beverage machines, troubleshooting routine and non-routine issues, guiding installations and maintenance, answering warranty and contract questions, initiating part RMAs, and scheduling service calls. The role also identifies customer opportunities, routes sales leads, manages tickets, analyzes trends, and recommends process improvements to internal teams and engineering stakeholders.

Hunt and close net-new B2B accounts with zero-to-small current footprint. Run high-volume outbound using Apollo and AI tools, manage pipeline in Salesforce, collaborate with partners, attend field meetings (≈30% travel), and meet quota.

Build predictive models for churn, expansion, and look-alikes; run marketing mix and incrementality analyses; create leading indicators and cohort reporting; partner with Sales, Marketing, and RevOps to translate analytics into actionable recommendations and inform data infrastructure needs.

Own the end-to-end strategy, execution, backlog, release cadence, and experimentation for Bevi’s connected beverage software platform. Partner with engineering, design, research, technicians, service partners, and internal teams to understand user needs, prioritize opportunities, define product requirements, and measure adoption. Shape APIs, permissions, data models, automation, and AI-powered capabilities while coordinating across software squads and conducting field visits and service ride-alongs.

Design, build, and own the full data platform (ingestion, modeling, CI/CD, orchestration, observability, and BI). Implement streaming and batch pipelines for IoT data, enable governed self-service, enforce data governance/privacy/security, evolve AI access patterns, and provide technical leadership and mentorship to data engineers and data scientists to deliver production-ready analytics and ML capabilities.

Design and execute QA strategies for embedded firmware, connected devices, and cloud-to-device workflows. Validate physical machines, OTA updates, communication interfaces, and hardware integrations through functional, stress, soak, and fault-injection testing. Debug failures using lab equipment, collaborate with firmware, software, and hardware teams, document defects, support release sign-off, and improve quality gates and automation using scripting and AI-powered testing tools.

Owns day-to-day operations for Bevi’s experiential marketing program, including BeviMobile fleet scheduling, Tour Manager coordination, partner-event machine logistics, technician scheduling, permitting, inventory, and activation tracking. Manages five contractors, coordinates with Sales, Marketing Operations, vendors, and partners, resolves field issues, communicates schedules and status, and improves processes to scale the program nationally. The role is Boston-based with hybrid headquarters attendance and travel to activations as needed.