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Manage a high-volume SaaS customer portfolio through onboarding, product adoption, value realization, retention, and issue resolution. Monitor customer health, renewal rates, NPS, and adoption metrics; proactively mitigate churn risks; maintain CRM records and success plans; and collaborate with Account Management, Product, and Marketing on escalations, customer feedback, advocacy, and case studies.

Manage and grow a portfolio of small-business SaaS customers in the US by owning renewals, retention, upselling, and cross-selling. Build account plans, stakeholder maps, forecasts, and accurate Salesforce records. Lead commercial conversations, business reviews, and contract discussions while partnering with Customer Success, Marketing, and Product to drive customer value, adoption, and revenue growth.

Manage the full mid-market sales cycle from lead generation through closing. Responsibilities include prospecting, outbound calling to C-level executives, qualifying opportunities, maintaining the Salesforce pipeline, selling Trustpilot’s platform and mission, and consistently exceeding monthly sales targets. The role requires strong outbound sales, lead prioritization, closing, and knowledge of e-commerce, online marketing, and social media, with growth potential toward enterprise sales.

Manage the full enterprise sales cycle from prospecting to close. Target C-level buyers, build pipeline using Salesforce, exceed quarterly quotas, uncover new verticals, and collaborate with cross-functional teams to ensure smooth client implementation and revenue growth.

Own outbound prospecting for enterprise accounts: research and map target orgs, identify C-level/VP decision-makers, and generate Sales Qualified Opportunities. Partner with Senior Enterprise AEs to run multi-channel outreach, maintain CRM hygiene in Salesforce, and expand whitespace to build pipeline and revenue opportunities.

Lead the full enterprise sales cycle for Tier 1 accounts: prospect and close deals with C-level executives, develop sales frameworks, pursue greenfield verticals, manage pipeline and forecasting in Salesforce, exceed quarterly targets, and coordinate handoffs with implementation and cross-functional teams.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

Manage a portfolio of enterprise customers to drive retention and revenue through renewals, upsells, and cross-sells. Develop multi-year account strategies, build executive relationships, use data-driven insights to demonstrate ROI, and collaborate cross-functionally to influence product, pricing, and go-to-market decisions.

Serve as post-sales technical partner for high-value customers: lead onboarding, integrations (APIs), troubleshoot, drive adoption, coordinate escalations with Product and Engineering, and maintain technical documentation to optimise performance and renewals.

Support sales by performing technical discovery, delivering tailored product demonstrations, configuring standard solutions, running proofs-of-concept, and enabling customers and internal teams to ensure successful integrations and smooth handovers.