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The Lead Product Manager will define the product strategy for AI/ML features, collaborating with engineering to deliver innovative solutions, enhancing user experiences, and bridging research with production while making critical decisions in ambiguous situations.

Responsible for maintaining FedRAMP-compliant infrastructure, collaborating with software engineers, and ensuring system availability and security. Duties include infrastructure design, automation, monitoring, and incident response.

Lead and develop a talented SRE team while ensuring compliance with FedRAMP regulations and collaborating across teams for security and operations.

This role involves supporting the R&D department by coordinating projects, managing executive calendars, and ensuring efficient administrative operations. Responsibilities include overseeing meetings, handling travel arrangements, and maintaining data confidentiality.

Provide proactive, named technical support for premium FedRAMP accounts: troubleshoot and escalate incidents, optimize customer systems, manage escalations and projects, engage cross-functionally with sales and engineering, and deliver excellent customer experience while maintaining FedRAMP compliance.

Lead sales for ThousandEyes within the Americas Service Providers Telco/Media segment. Drive new business via territory planning, pipeline development, presentations, trials, pricing, negotiation, and closing. Build strategic relationships with large Telco and Media accounts, collaborate with Cisco account teams, Customer Success, and Product Management, and meet quota as an individual contributor.