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The Group Lead in Customer Experience at The Farmer's Dog leads and develops a team of 10-15 customer service associates. They will troubleshoot operational issues, provide coaching, and ensure quality assurance while fostering a positive environment. Additionally, they will engage directly with customers, handle administrative tasks, and work on process improvement projects.

As a Customer Experience Associate, you will engage with customers through phone, email, and text to provide exceptional service, resolve queries about deliveries, billing, and subscriptions, and document interactions using the CRM system.