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The Real-Time Analyst will manage the scheduling of agents, analyze real-time data to ensure optimal staffing levels, and provide performance reports to key stakeholders. This role entails monitoring daily attendance, coding exceptions, supporting users, and conducting audits to ensure data accuracy.

The Customer Experience Risk Mitigation Specialist at The Farmer’s Dog will manage and mitigate risks involving fraud and customer issues like negative reviews and reimbursements. This role requires proactive communication through various channels, using tools to monitor for potential fraud. Collaboration with other departments is key to ensuring customer satisfaction and trust is maintained throughout the service.

The PR Manager will implement a strategy to enhance The Farmer's Dog's reputation through media engagements and storytelling. Responsibilities include overseeing press materials, implementing crisis communication plans, managing media relationships, measuring PR effectiveness, and representing the company at events, collaborating closely with various internal teams.

The People Analytics Analyst will enhance data-informed decision-making regarding workforce and business strategies, focusing on analytical reporting and the use of an HRIS system to improve People Analytics processes and communications within the organization.

As a Senior Growth Product Manager at The Farmer's Dog, you will develop and implement comprehensive growth strategies for new products, oversee their launch, craft product positioning, and define success metrics. You will work across digital and physical channels to enhance adoption and retention, prioritizing customer trust and excellent experience.

The Group Lead is responsible for leading and developing a team of 10-15 customer service associates. This role involves coaching associates, resolving customer issues, and collaborating with teams for operational efficiency. The Group Lead acts as a servant leader, ensuring that associates are empowered to provide outstanding customer experiences while managing administrative tasks and projects as assigned.

As the Director of Paid Social, you will innovate and scale paid social media strategies to drive growth for The Farmer’s Dog. You will leverage storytelling, data, and targeted strategies to connect with audiences and enhance brand presence across multiple channels. Your role involves collaboration across departments to achieve holistic solutions and meaningful impact in a rapidly changing industry.