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Partners with U.S. Engineering, Product, and G&A leaders to align people strategies with business goals. Coaches managers on organizational design, performance, talent development, compensation, employee relations, engagement, and team effectiveness. Uses employee feedback and people data to identify improvement opportunities, supports retention and succession planning, and collaborates with global People Partners across EMEA and APAC to ensure consistent employee experiences.

Generate qualified sales pipeline by qualifying inbound leads, conducting 60–100 daily outreach activities via phone, email, and chat, and supporting targeted outbound campaigns. Collaborate with Account Executives, convert qualified conversations into opportunities, and participate in ongoing product and sales training. The role is onsite in Somerville, Massachusetts, with opportunities for rapid advancement into an Account Executive position.

Supports global People & Culture operations, including benefits, leave administration, payroll support, employee relations, investigations, performance management, compliance, engagement, training, immigration processes, and HR reporting. Partners with employees, managers, vendors, and international P&C teams to improve processes and maintain a consistent employee experience. The role is hybrid and requires local commuting distance to Somerville, Massachusetts.

Manage customer account portfolios and drive timely payment through professional collections activity. Review aging data, prioritize risks, resolve disputed or delayed payments, and maintain accurate collection records. Partner with Sales, Licensing, and other teams to resolve payment issues. Optimize automated dunning workflows, identify process gaps, support accounts receivable reporting, and recommend improvements that increase collection effectiveness and reduce manual work.

Own SmartBear’s centralized procurement function, managing sourcing, vendor relationships, negotiations, contracts, spend analysis, and supplier risk. Partner with Finance, Legal, Information Security, IT, and business stakeholders to improve purchasing processes, controls, compliance, budgeting, forecasting, and usage optimization. Educate end users on procurement policies and tools while identifying cost savings and continuously improving procurement operations.

Own a territory of enterprise accounts to drive net-new logo acquisition for SmartBear's Application Integrity platform. Manage full enterprise sales cycle from prospecting to contract negotiation, engage technical and executive stakeholders, build territory and account plans, partner with cross-functional teams for demos and value articulation, and maintain accurate forecasting and CRM hygiene.

As a Sales Development Representative, you will qualify inbound leads, conduct high-volume outreach, generate pipeline for the sales team, and collaborate with Account Executives. The role aims for rapid career advancement in a supportive and competitive environment.

Drive AWS Marketplace pipeline and co-sell engagements by building relationships with AWS and internal stakeholders. Coordinate referrals, funding programs, and joint customer engagements. Manage multiple opportunities, report on pipeline health, enable sellers with AWS resources and best practices, and grow AWS partnership expertise.

Partner with enterprise customers to modernize API development and governance using Swagger. Lead technical discovery, demos, proofs-of-concept, and workshops. Consult with architects and developers, translate requirements into technical solutions, and collaborate with Sales, Product, Engineering, and Customer Success. Build reusable technical assets and expand expertise in APIs, cloud, and DevOps.

As a Renewals Specialist, you will engage with customers to enhance account retention and drive growth through effective software adoption and upselling.