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Own strategy and roadmap for customer service products across the Order-to-Cash lifecycle. Design self-service and agent tools (modifications, refunds, returns), set KPIs, run experiments/A-B tests, partner with engineering, design, supply chain and stakeholders, and drive adoption, training, and continuous optimization to improve customer and agent experiences.

Lead development of customer-focused messaging and content strategies across segments. Create strategic creative briefs, maintain a segment-driven content calendar, partner with creative and campaign teams, and use analytics to evaluate content performance and optimize messaging throughout the customer journey.

Lead strategy and roadmap for search and browse on Zoro.com. Collaborate with data scientists, engineers, design, and merchandising to improve search, recommendations, and product information. Define KPIs, run experiments (A/B tests), prioritize high-impact work, and drive measurable customer and business outcomes.

Lead development and execution of promotional, loyalty, and incentive strategies to drive engagement, retention, and lifetime value. Use customer and performance data to identify opportunities, design tests, measure outcomes, build business cases, and manage cross-functional initiatives with Product, Marketing, Analytics, Pricing, Merchandising, and Finance.

Lead the strategy for Zoro's storefront experiences including homepage and landing pages, ensuring engaging and optimized customer experiences. Collaborate with Marketing and Product teams to drive conversion and product discoverability through curated merchandising strategies and data-driven insights.

The Associate Category Manager supports Category Managers by analyzing business data, identifying product opportunities, and managing supplier relationships to enhance sales and category growth.

The Digital Merchandising Manager will enhance customer experiences and optimize product categories, driving engagement and loyalty. Responsibilities include developing merchandising strategies, analyzing performance data, and collaborating across teams to improve product discovery.

Backend-focused Software Engineer on the Search team building scalable, secure cloud-based ETL pipelines and APIs. Work includes GCP-based data processing, infrastructure-as-code deployments, testing, CI, AI-driven workflows, code/design reviews, A/B experiments, incident ownership, and cross-functional collaboration to improve search functionality and platform reliability.

Build and enhance cloud-based promotional experiences across the full stack. Implement high-performance Vue.js front ends and TypeScript/Node.js backends, design scalable microservices, integrate AI-driven workflows, improve observability and CI/CD, participate in team processes, resolve high-priority issues, and maintain technical documentation and quality standards.

Design, build, and maintain scalable self-service data and ML platform tools and workflows. Mentor junior engineers, collaborate with cross-functional teams, implement monitoring/alerts, drive infrastructure improvements, integrate new technologies, and produce technical documentation to support reliable, scalable data products and pipelines.