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The Process Assistant at Rent the Runway manages workflow assignments in a fulfillment environment, assists Operations Managers with daily tasks, monitors attendance, tracks labor hours, ensures SOP compliance, and maintains a safe and organized work area. They will support employees and undergo additional duties as assigned, promoting a positive experience for associates.

The Manager, CX Systems, Insights & Programs will enhance the customer experience by managing CX platforms, overseeing vendor relationships, and implementing new tools and strategies. The role focuses on problem-solving, project management, and utilizing data insights to improve customer satisfaction and operational efficiency.

The Operations Manager is responsible for overseeing team performance in the Dream Fulfillment Centers, focusing on safety, production, cost, and quality. They mentor and coach Process Assistants, enforce safety standards, manage labor budgets, and communicate feedback to enhance employee experience. They also lead projects and partner cross-functionally to drive continuous improvement.