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Acquire and grow relationships with large corporate enterprises through strategic account management and complex SaaS solution selling. Manage full sales cycles, negotiate multi-year agreements, present to C-level executives, develop account strategies, coordinate global opportunities, and collaborate with internal business lines and channel partners to drive new business.

Manages end-to-end technology sourcing across software, SaaS, and services categories. Responsibilities include stakeholder partnership, RFx processes, supplier evaluation, commercial negotiations, contract renewals, spend and market analysis, supplier governance, procurement guidance, risk mitigation, and continuous improvement. The role collaborates with Legal, Security, Finance, and procurement leadership while managing moderate to complex engagements.

Lead adoption for strategic enterprise accounts, acting as subject-matter authority on Relativity AI capabilities. Drive measurable adoption outcomes, shape playbooks and enablement, mentor specialists, influence product roadmap, represent the team externally, and deliver onsite workshops and executive briefings.

The Senior Technical Analyst collaborates with stakeholders and engineers to document requirements, ensure quality, and support SDLC activities, while being a trusted advisor on solution design and process impacts.

Design, build, and operate cloud-native, distributed services and storage platforms on Azure that handle petabytes of data. Develop backend services, data pipelines, and performant UIs; write maintainable, well‑tested code; participate in design/code reviews, on‑call rotations, and incident response to ensure secure, reliable systems.

Prepare accurate customer invoices and process contracts across SaaS, license, and services billing models; execute billing cycles; resolve billing tickets; manage key accounts; maintain SOPs and onboarding; drive process improvements and automation; partner with Revenue Accounting, Deal Desk, Sales Operations, and Legal; support audits and billing-related projects.

Supports Relativity Success leadership through strategic planning, prioritization, executive reporting, and business operations. Builds cross-functional relationships, gathers operational intelligence, identifies dependencies and risks, recommends actions, and contributes to annual planning. The role combines analytical rigor, relationship management, process development, and decision support in a SaaS environment.

Lead adoption of Relativity's FOIA product for public-sector customers, owning end-to-end implementation, advising executives, driving measurable adoption using AI-assisted tools, mentoring teams, surfacing product gaps, enabling partners, and supporting complex FOIA workflows while maintaining required security compliance and travel for onsite customer engagements.

Manage and coach a Technical Account Management team to ensure high-quality, proactive support for Relativity customers. Oversee capacity planning, KPI performance, ticket and tenant health monitoring, on-call rotations, and cross-functional coordination with Product and Engineering. Drive service reviews, troubleshoot complex technical issues (SQL, Azure, VMs, storage, networking), and develop employees' technical and product skills while maintaining customer relationships and operational excellence.

Design, build, and operate AI-driven, cloud-native, scalable distributed systems for high-stakes legal workflows. Own end-to-end production solutions, improve engineering quality via design discussions and code reviews, mentor engineers, and maintain CI/CD, automated testing, observability, and incident response while collaborating cross-functionally.