Manage and grow a customer book of business by driving product adoption, renewals, expansion, retention, and advocacy. Serve as a strategic advisor, lead executive business reviews and renewal negotiations, identify at-risk accounts, communicate customer needs to product teams, and develop expertise in intellectual property and brand protection. Use customer data, metrics, and industry trends to guide success strategies and demonstrate product value.

Prospect and qualify enterprise brands facing online infringement by outbound outreach, research, and high-level conversations. Prioritize accounts with AEs, analyze online risk, coordinate meetings, and generate qualified opportunities while collaborating with sales, marketing, and prospecting teams.