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Serve as the primary client-facing technical support liaison for Ontics SaaS platform: manage helpdesk tickets end-to-end, resolve technical issues, create and maintain support documentation and knowledge portal, report on support metrics and SLAs, and collaborate with Client Success, Product, and Development teams to improve product and client experience.

Responsible for driving expansion and retention in enterprise client accounts, developing strategies for growth, and collaborating with internal teams to achieve revenue targets.

Full-cycle enterprise SaaS sales role selling Ontic's security platform to Fortune 1000 accounts. Own territory strategy, prospecting, pipeline development, demos, discovery, negotiations, and close. Build executive relationships, present ROI to stakeholders, manage forecasts in Salesforce, collaborate with internal teams for client value and retention, and represent the company at events.

Lead and scale enterprise sales across the Central U.S., owning regional revenue, pipeline hygiene, forecasting, and team coaching. Drive new logo acquisition and expansion, engage in strategic deals, collaborate cross-functionally, and represent the company with executives and partners.