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Lead end-to-end delivery of enterprise supply chain visibility implementations, managing program plans, budgets ($150K–$1M+), cross-functional teams, ERP/TMS/WMS integrations, stakeholder communications, risk and change control, go-live and hypercare, and drive adoption and continuous improvement across concurrent implementations.

Lead and manage enterprise SaaS implementations for Global 1000 customers: consult on supply chain workflows, build project roadmaps, coordinate internal and external stakeholders, drive adoption through training and executive alignment, and deliver measurable business outcomes.

Own product outcomes for OTR & Core Visibility: analyze adoption and retention, run SQL-driven analytics, engage customers for discovery and onboarding, prioritize backlog, collaborate with engineering/design, and support rollout and adoption metrics.

Sell FourKites SaaS supply chain and logistics solutions to new and existing Fortune 1000 accounts. Manage 15-25 accounts, exceed quota, develop strategic account plans, map solutions to customer SOPs, coordinate cross-functional GTM efforts, update Salesforce, and leverage internal AI tools to drive growth and expanded ARR.

Lead enterprise SaaS implementations for Global 1000 supply‑chain customers. Serve as trusted advisor and project manager, develop roadmaps, coordinate internal and external stakeholders, run trainings and executive reviews, ensure adoption, and drive continuous improvement across implementation programs.

Provide advanced technical support for a B2B SaaS platform: triage inbound requests, troubleshoot using logs, APIs and SQL, engage customers proactively, collaborate with Product and Engineering, and contribute to AI-assisted support workflows and internal knowledge sharing.

Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.

As an Implementation Consultant, you will manage the deployment of FourKites' solutions for global enterprises, ensuring successful integrations and enhancing supply chain visibility. You'll coordinate with IT teams, handle complex projects, and guide clients throughout implementation phases, ultimately improving order and inventory management processes.

Serve as the senior technical authority for enterprise supply‑chain integrations and agentic AI workflows. Architect and build data pipelines, microservices, APIs, and LLM-powered automation; own POCs to production, define reusable integration standards, support pre-sales, mentor engineers, and drive platform roadmap and customer outcomes across ERP/OMS/WMS/TMS ecosystems.

Own day-to-day product execution for an Inventory & Orders module: write detailed specs and acceptance criteria, synthesize customer discovery into prioritized backlogs, define integration/data requirements, partner with engineering, solutions, and customer success to ship and roll out features enabling proactive supply chain decision-making.