Top Tech Jobs & Startup Jobs

Oversee daily site operations and Team Managers, driving productivity, quality, customer satisfaction, and SLA performance. Lead coaching, escalations, process improvements, compliance with originations policies and regulations, cross-functional collaboration, and strategic departmental projects. Use reporting and KPIs to optimize efficiency while fostering an inclusive, accountable team culture and ensuring adherence to security and data-handling procedures.

Owns Figure’s digital asset financial operations, including wallet and custody administration, transaction settlement, position monitoring, and end-to-end reconciliation. Partners across Accounting, Treasury, FP&A, Capital Markets, Product, Engineering, and auditors to support close, fair value measurement, cost basis, disclosures, and SOX controls. Builds scalable automation and control frameworks for new token launches, manages custodians and exchanges, and reports digital asset positions, flows, and exposures to executives, the board, and auditors.

Leads workforce management forecasting and capacity planning for a contact center. Analyzes historical performance, volume trends, seasonality, staffing deviations, service targets, and forecast variances. Provides operational recommendations, documents procedures, supports process improvements, and serves as a subject matter expert on forecasting tools and techniques. The role requires collaboration across teams, adherence to financial-services regulations and security policies, and maintaining staffing levels aligned with demand and SLAs.

Provide frontline product, technical, and educational support to customers via phone, chat, and email. Troubleshoot issues, conduct video notary sessions, gather customer insights, assist process improvements, complete compliance and licensing training, and contribute to team-driven in-office customer success initiatives.

Directs treasury and financial operations for a fintech company, including funds-flow design, payment infrastructure, wire and ACH execution, cash reconciliations, remittance reporting, workflow automation, and SOX-compliant controls. Coordinates analyst workloads, mentors team members, improves operational efficiency, communicates across leadership levels, and supports capital raising and investor engagement initiatives.

Lead and coach a team of up to 18 Customer Success Associates, manage daily contact-center operations, monitor performance metrics and SLAs, handle escalations, ensure policy adherence, coordinate with WFM/HR/IT, and develop team members through training and evaluations.

Own end-to-end HELOC post-close operations including recording deeds, processing Assignments of Mortgage and POAs, managing vendor workflows (DART/MERS), resolving lien and recording exceptions, supporting FNMA delivery, and improving post-close processes while providing internal and external customer support.

The role involves providing legal counsel on markets and products at the intersection of crypto and securities, ensuring compliance with related laws.

Lead revenue and related balance sheet accounting (loans, receivables, reserves); own month-end close, reconciliations, reporting, SOX controls, and audit readiness. Design scalable accounting frameworks, support new product launches, partner with Product/Engineering, and manage a high-performing accounting team.

Lead SEC and financial reporting for a public fintech company, managing preparation and filing of 10-Ks, 10-Qs, 8-Ks, XBRL tagging, and disclosure. Maintain reporting calendar, SOX controls, collaborate with legal, auditors, and executives, and provide technical accounting guidance on new standards and strategic projects.