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Leads the sales operations function, including forecasting, budgeting, quota allocation, compensation administration, CRM optimization, pipeline analysis, KPI reporting, and dashboard development. Builds and manages a high-performing team, improves sales processes, supports regional Sales VPs and quarterly business reviews, partners cross-functionally with Finance, HR, Marketing, and Product, and drives sales enablement, training, and AI-forward analytical practices.

The Principal Product Manager, Policy oversees the product direction for Duck Creek's Policy Administration System, focusing on customer outcomes, regulatory compliance, and sustainable operations. This role involves driving the product roadmap and collaborating with various teams to deliver high-impact capabilities.

Own month-end close tasks and GL reconciliations, manage RightRev and Salesforce order activation, prepare revenue journals and analysis, ensure ASC 606 contract accounting, mitigate revenue leakage, support audits, and drive automation and process improvements for usage-based billing and revenue recognition.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

The VP of Data & AI Engineering leads Duck Creek's enterprise data and AI strategy, overseeing global teams, implementing scalable platforms, and ensuring data governance and responsible AI practices.