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The Senior Technical Account Manager will manage customer relationships, oversee onboarding processes, drive AI utilization, optimize workflows, and ensure customer success in leveraging ClickUp's platform.

Lead and grow the IAM Platform team to deliver an enterprise-grade access management platform (authentication, authorization, SSO, SCIM, audit logs, tokens). Own roadmap, delivery, operational excellence, security, and cross-functional collaboration. Hire and develop engineers, partner with product/security/enterprise customers, and run an AI-native team using agentic workflows to automate reporting and scale impact.

Manage full sales cycle to expand ClickUp usage within existing customers via cross-sells and upsells. Build pipeline from trials and MQLs, deliver demos, partner with cross-functional teams, and meet/exceed sales targets while becoming a product expert.

Manage full sales cycle with existing ClickUp customers to expand accounts via cross-sell and upsell, convert trials/MQLs to revenue, deliver product demos, master the ClickUp platform, collaborate across functions, and proactively source new expansion opportunities. Role is hybrid (3 days/week in Boston).

Serve as a technical partner to Sales and Success to win and expand enterprise customers by delivering technical presentations, building PoVs, custom reports/dashboards, supporting RFPs, designing AI-driven workflow automations and integrations, and maintaining demos. Role supports Pacific Northwest customers and requires significant customer engagement and travel.

Design, optimize, and scale ClickUp's search infrastructure using OpenSearch/ElasticSearch. Improve relevance, speed, and real-time indexing; build vector/semantic search capabilities; create measurement frameworks; integrate search with AI and product features; troubleshoot at scale; and mentor junior engineers to maintain high search quality under heavy load.

Own CI/CD, reliability, and deployment infrastructure for GTM systems (Salesforce, NetSuite, MuleSoft, Workato) and AI agent workloads on GCP and AWS. Build pipelines, observability, environment lifecycle, secrets management, IaC, container security, and runbooks. Partner with developers, Security, and IT to enforce guardrails, perform incident RCAs, and automate tooling to increase deployment safety and velocity.

The Staff Product Manager at ClickUp drives vision across product areas, prototypes workflows, mentors PMs, and aligns strategies while leveraging AI tools.

Develop and maintain scalable backend systems at ClickUp. Collaborate with teams, optimize database queries, debug issues, and foster a culture of learning.

The Engineering Manager will lead a team to develop scalable software solutions, ensuring technical excellence and driving product innovation. Responsibilities include mentoring, overseeing code quality, and collaborating with cross-functional teams.