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Manages property and resident operations within an assigned market. Responsibilities include resolving resident concerns, coordinating maintenance and compliance issues, supporting move-in and move-out activities, managing past-due balances, maximizing revenue and renewals, controlling expenses, and ensuring compliance with housing and related laws. This field-based role requires strong customer service, organization, communication, technology skills, and the ability to manage multiple priorities.

Leads month-end close and financial reporting for third-party property management clients. Manages onshore and offshore accounting teams, oversees client financial packages, presents results, establishes reporting controls, supports client onboarding, handles fee calculations and audits, and partners with leadership on process improvements, automation, and strategic analysis.

Owns ResiHome’s digital marketing strategy across creative, SEO, social media, listing syndication, site performance, campaigns, analytics, and reporting. The role manages Zillow and Apartments.com presence, optimizes marketing spend and conversions, develops organization- and community-level campaigns, and presents actionable insights to leadership and clients. It requires independent ownership, strong technology and AI adaptability, property visits, housing-industry knowledge, and familiarity with Fair Housing and landlord-tenant regulations.

Oversee residential property management activities in an assigned market, addressing resident concerns, maintenance issues, move-ins and move-outs, collections, renewals, rent increases, compliance communications, and financial performance. This field-based role focuses on resident satisfaction, revenue optimization, expense control, legal compliance, and coordination with internal teams and external stakeholders.