The Desktop Support Analyst I is responsible for providing technical support, troubleshooting hardware and software issues, and maintaining company PCs and peripherals. They will organize meetings with users, track incidents using ticketing software, and communicate effectively with internal and third-party vendors for resolution.

The Desktop Support Analyst II will oversee and maintain the operational integrity of computer hardware and software systems. Responsibilities include analyzing user requests, providing technical support, troubleshooting issues, tracking incidents, managing assets, and mentoring junior staff. The role requires excellent communication skills and attention to detail.