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Lead UX for Stord's Order Management System and AI-powered features: design order lifecycle flows, rule-management, AI tooling (chat/feed/search), human-in-the-loop patterns, prototypes, research with operators, establish AI UX standards, and measure UX outcomes to improve conversion and satisfaction.

Design and own consumer-facing post-purchase commerce experiences (returns, order tracking, delivery updates). Conduct user research, create high-fidelity responsive prototypes, iterate with AI tools, and collaborate with product and engineering. Define success metrics, run usability tests and A/B experiments, and optimize for conversion, completion, and satisfaction while maintaining brand adaptability and accessibility.

Lead and scale Revenue and Billing Operations for a multi-service 3PL platform. Own end-to-end billing, revenue recognition (ASC 606), financial reporting, systems integration (WMS/TMS/ERP/billing), automation and AI adoption, cross-functional alignment, controls, tax compliance, and build a high-performing team to ensure accurate, scalable revenue capture and margin visibility.

The Site Leader manages operations within a warehouse, overseeing staffing, productivity, safety, customer service, and performance metrics while training staff and collaborating with other teams.

The Customer Success Manager will liaise with clients and internal teams, oversee service solutions, drive operational efficiency, and maintain customer relationships while enhancing service outcomes.

As a Customer Experience Manager, you liaise between customers and internal teams, optimize service solutions, and drive operational efficiency to enhance customer satisfaction and loyalty.

The Product Manager at Stord will optimize warehouse operations by translating operational needs into product requirements, collaborating with internal teams, and implementing efficient WMS solutions while spending significant time onsite to gather feedback.

As a Customer Experience Manager, you will liaise between customers and teams, manage service needs, improve operations, and maintain financial accuracy.

Lead day-to-day fulfillment center operations including inbound, putaway, outbound, B2C/B2B, and returns. Manage Area Managers and associates, own KPIs (inventory accuracy, dock-to-stock, SLA, productivity), oversee ICQA and GMP compliance, manage payroll/budgeting/scheduling, support new client launches, and partner with cross-functional teams to drive operational improvements.

Partner with sales to design and demo tailored OMS/WMS and fulfillment solutions, lead discovery, document technical requirements, respond to RFPs, and hand off implementations while advising product teams.