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Manages human resources for a high-volume logistics station, advising leadership, directing recruiting, handling employee relations investigations and complaints, coaching managers and employees, supporting engagement initiatives, ensuring employment-law compliance, monitoring salary administration, and managing unemployment claims. Builds partnerships with operations leaders and corporate HR while addressing workforce issues and promoting consistent HR practices.

Coordinates ground freight accounts from booking intake through shipment execution. Builds and validates orders in customer and transportation management systems, reviews loads for consolidation, confirms appointments, monitors operational boards, communicates with customers and warehouses, and escalates exceptions. Requires freight or 3PL experience, transportation operations knowledge, strong written communication, and proficiency with TMS platforms and Microsoft Office tools.

Administers, maintains, and troubleshoots enterprise network infrastructure across distributed locations, including firewalls, switching, wireless, VPN, SD-WAN, routing, and carrier circuits. Monitors performance, performs packet analysis, supports wireless optimization and site surveys, executes network changes, maintains documentation, manages Jira tickets, and provides branch and field support. The role includes on-call rotations and travel up to 50%.

Serves as the primary client contact at a logistics site, coordinating communication, resolving shipment issues, monitoring KPIs, managing reports, and fulfilling client requests. Leads warehouse layout planning, client implementations, process improvements, system training, and operational coordination. Guides work priorities without formal personnel authority and may operate or train employees on warehouse systems and procedures.

Supervises daily logistics operations, including staffing, workload planning, employee performance, production, policy compliance, training, conflict resolution, client and vendor communication, and process improvement. Supports the Operations Manager with budgeting and planning while resolving production issues and maintaining operational KPIs and quality standards.

Conducts onboarding, refresher, compliance, safety, and job-specific training for warehouse employees and temporary associates. Maintains training records, certifications, evaluations, schedules, and documentation. Provides hands-on instruction, evaluates competency, coaches employees, identifies performance gaps, and develops training materials. Partners with Operations, Safety, Quality, HR, IT, and leadership to support compliance, audits, recertifications, corrective actions, and continuous improvement.

Manages accounts receivable, accounts payable, credit, collections, cash postings, bad debt provisions, and internal controls. Supervises AP staff, coordinates with vendors and collections agencies, monitors aging and past-due balances, and improves AP processes. Requires strong communication, deadline management, accounting expertise, and experience with foreign currency receivables and large-scale AR/AP/GL functions.

Delivers onboarding, retraining, and system enhancement training; verifies employee proficiency; analyzes KPI gaps; teaches Power BI for operational workflows; monitors training compliance; and collaborates with Operations, Compliance, HR, and Technology to improve training materials and processes.

Leads account operations and supervises staff to ensure service agreements meet company standards. Oversees client communications, service responsiveness, profitability, budgets, purchasing, revenue, expenses, and operational reporting. Requires on-site presence, warehouse freight inspections, and coordination with managers and clients. The role requires at least five years of related experience, four years of industry experience, and three years of supervisory experience.

Develops new logistics business through prospecting, client meetings, qualifying opportunities, quoting, proposals, and closing. Manages and grows existing client relationships, reviews pricing and sales performance data, recommends strategies to improve win rates, communicates service updates, and works toward revenue and sales targets. The role is on-site with some territory travel and requires strong communication, organization, and relationship-building skills.