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Manages client relationships, resolves account issues, processes invoices and receivables, coordinates with project teams, communicates company services, analyzes trends, and supports process improvement. Requires strong communication, organization, attention to detail, computer proficiency, and the ability to work independently under deadline pressure. The role is primarily on-site and requires a business administration degree or four years of related experience.

Prepare and respond to ocean freight pricing requests, including FCL and LCL shipments; negotiate carrier and co-loader rates; process export agent requests; collaborate with global colleagues on end-to-end pricing; maintain pricing systems and reporting; and monitor ocean freight market trends to support competitive pricing decisions.

Supports warehouse management systems and site database operations, ensuring system integrity, maintenance, backups, and efficient workflows. Analyzes warehouse, inventory, freight, and transportation data; develops spreadsheets, databases, reports, and process improvements. Coordinates technical issue resolution with IT and system providers, conducts feasibility and cost-benefit analyses, and trains staff on WMS functionality and operational tools. Communicates recommendations to operations and management while supporting compliance with standard procedures.

Build and extend business intelligence solutions using dbt, SQL, Snowflake, Power BI, and DAX. Responsibilities include mapping business processes to data systems, designing data models and KPIs, developing dashboards and Power BI applications, automating and testing workflows, optimizing performance, and collaborating with business partners to improve decision-making.

Delivers onboarding and ongoing employee training on operating systems, processes, system enhancements, Power BI, and operational KPIs. Monitors proficiency sign-offs, training compliance, performance gaps, and training records. Collaborates with Operations, Compliance, HR, and Technology to improve training materials, standardize best practices, and support global process implementation.

Designs and optimizes end-to-end transportation and supply chain solutions using network modeling, freight analysis, predictive analytics, and KPI reporting. Develops strategies for consolidation, backhaul, continuous moves, mode optimization, and transportation procurement. Builds automated reporting, leads continuous improvement initiatives, and collaborates with operations, procurement, finance, technology, sales, and carrier management teams.

Leads the strategy, design, and delivery of enterprise business intelligence products supporting global logistics operations. Builds data models in dbt and Snowflake, develops Power BI datasets and dashboards using DAX, and designs scalable schemas and data flows. Partners with stakeholders to define KPIs, solve ambiguous business problems, optimize performance, and improve shared data services. Provides technical leadership through code reviews, mentoring, documentation, testing, version control, and cross-functional collaboration.

Supervises daily logistics operations, including staffing, workload planning, employee performance, training, discipline, policy compliance, client and vendor communication, freight inspection, and production problem resolution. The role supports process improvement, quality management, budgeting, and coordination across departments while ensuring operational KPIs and company procedures are met.

Serves as the primary HR contact for employees and managers, handling employee relations, recruiting, compliance, performance programs, compensation administration, workforce planning, HR reporting, and organizational development. Maintains employment records, supports unemployment claims and appeals, conducts exit interviews, administers company-wide HR initiatives, and ensures compliance with federal, state, and local employment laws. The role requires extensive HR generalist and warehouse HR experience, strong communication skills, and confidential handling of sensitive information.

Coordinates employee training and development programs, maintains training records, tracks participation and assessment results, supports the Learning Management System, coordinates training logistics, and assists with leadership development and talent management initiatives. The role also conducts needs assessments and recommends program improvements.