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Provide tier II technical support and troubleshooting across Windows, macOS, Linux, and mobile platforms. Manage user accounts, monitor systems, resolve escalated hardware, application, and network issues, document processes, mentor junior staff, and participate in IT projects, deployments, and security monitoring to improve service delivery.

Outside Account Executive responsible for prospecting, qualifying, and closing B2B clients. Build and manage a sales territory, run targeted marketing campaigns with marketing, make 70+ outbound calls weekly, track activities in the company CRM, follow sales processes, attend training, and travel extensively within the assigned territory.

Serve as primary contact for inbound client requests, triage and route tickets, monitor queues to meet SLAs, provide basic technical support (password resets, account unlocks), maintain ticket documentation, coordinate assignments, and support reporting and process improvements to ensure efficient service delivery and high client satisfaction.

Serve as strategic partner for high-value client accounts, lead check-ins and QBRs, resolve client issues, identify upsell/cross-sell opportunities, collaborate with internal teams on tailored solutions, track retention metrics, and present performance reports to maintain client satisfaction and confidence.

Identify and build a sales territory, prospect and qualify new B2B customers, make 70+ outbound calls weekly, attend networking/events, execute targeted marketing campaigns, track activities in the company CRM, follow sales processes and training, and travel extensively within an assigned territory to close deals.

Senior-level systems engineer providing escalated support, architecture, and operational leadership for Microsoft cloud and Windows Server infrastructure. Responsibilities include troubleshooting, identity and security (MFA/Conditional Access), Microsoft 365 and Azure administration, backup/disaster recovery, documentation, mentoring junior engineers, and improving reliability and standardization across MSP client environments.

Design, configure, automate, and deploy client IT environments including workstations, servers, networking, virtual machines, and cloud infrastructure. Develop automation scripts and use configuration management tools to ensure scalable, secure, and consistent builds. Test, document, support, and optimize build processes while collaborating with project teams and clients.

Manage and support client IT infrastructure in an MSP environment: deploy, configure, and maintain servers, networks, virtualization and cloud services; troubleshoot incidents; implement security best practices; perform backups and disaster recovery planning; lead projects and on-site work as needed; document systems and communicate with clients and teams.

Outside B2B Account Executive responsible for building a sales territory, prospecting and qualifying leads, making 70+ outbound calls weekly, working with marketing and CRM, attending networking events, following sales processes and training, and closing deals while traveling extensively within an assigned territory.