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Leads global digital pricing strategy and P&L ownership for MoneyGram Online. Develops pricing models covering FX spreads, fees, elasticity, corridor economics, and customer segmentation; manages experimentation, automation, and A/B testing; forecasts financial impacts; and partners with Finance, Product, Marketing, Analytics, and executive leadership to optimize revenue, contribution margin, customer acquisition, retention, and long-term value.

Leads global CRM and lifecycle marketing strategy across onboarding, activation, referrals, reactivation, and retention. Builds and scales CRM teams, optimizes behavior-based journeys and personalization, manages referral programs, drives experimentation across messaging channels, and uses customer data to improve engagement, LTV, ROAS, and long-term loyalty. Partners with Product, Growth, Paid Media, Regional Marketing, and Creative teams across markets while ensuring global compliance.

Manage operational audits from planning through reporting, assess risks and internal controls, support SOX compliance, coordinate consultants and external auditors, oversee remediation, and communicate findings to senior leaders. The role partners across Finance, Product, Technology, Operations, Compliance, and Legal while improving audit effectiveness through technology, data, and innovative approaches.

Lead enterprise security architecture across cloud, application, infrastructure, identity, data, and third-party environments. Develop security principles, standards, patterns, and controls; review designs; conduct threat modeling and risk assessments; guide secure-by-design implementations; and advise technical and business stakeholders. The role also supports regulatory compliance, evaluates security technologies, and strengthens organizational security practices.

Leads MoneyGram’s global business continuity, disaster recovery, and operational resiliency program as a senior individual contributor. Administers and optimizes Fusion Risk Management, maintains resilience data and recovery plans, facilitates business impact analyses, coordinates technology recovery planning, and leads exercises and testing. The role drives cross-functional remediation, governance, audit readiness, executive reporting, and continuous improvement across business, technology, third-party, and operational dependencies.

Conduct product analytics for MoneyGram’s digital money transfer products. Analyze customer behavior, product performance, experiments, feature releases, and cohort metrics to guide product strategy and growth. Build insights and reporting, collaborate with Product, Engineering, Marketing, Finance, and international teams, and improve analytics platforms, automation, and visualization processes. Translate complex findings into actionable recommendations for technical and non-technical stakeholders.

Design and implement scalable backend services for MoneyGram’s core transaction and API platforms. Responsibilities include architecture, microservices, APIs, event-driven systems, integrations, cloud development, CI/CD automation, testing, deployment, operational excellence, and engineering standards. The role collaborates with product, engineering, and QA teams, mentors junior engineers, leads complex technical solutions, and influences technical direction in an agile environment.

Develop and expand MoneyGram’s agent network across high-priority UK remittance corridors. Responsibilities include identifying and signing agents, conducting market research, negotiating deals, overseeing onboarding and compliance, training agents, monitoring performance, and implementing initiatives to increase transaction volumes. The role requires strong sales, networking, negotiation, relationship management, remittance-market knowledge, performance analysis, and travel flexibility.

Own the commercial strategy and growth of MoneyGram’s Balance, bill pay, and mobile top-up products. Lead market selection, go-to-market planning, pricing, cohort analysis, LTV and ARPU modeling, customer adoption, retention, and cross-product growth. Partner with Product, CRM, Marketing, Pricing, Retail, and local market teams to launch repeatable growth programs and present investment recommendations to senior leadership.

Design, develop, deploy, and optimize high-volume Java backend applications for financial transactions and pricing. Build scalable microservices, transactional databases, APIs, messaging systems, and secure AWS deployment pipelines. Improve performance, reliability, and zero-downtime operations while supporting financial security standards. Collaborate across teams, lead code reviews, mentor engineers, and contribute to migrating monoliths to distributed architectures.