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Supervise and manage liability claim investigations and disposition within company and carrier guidelines. Set performance standards, balance workloads, review and assign losses, coach examiners on reserving and settlement, ensure compliance, prepare staff for client/carrier claim reviews, and support VP/AVP in Service Center operations. Use Risk Tech claim system and train staff on claims systems and workflows.

Manage and resolve complex liability claims independently: investigate coverage and liability, set reserves, direct litigation strategy, authorize payments within authority, pursue subrogation, prepare reports, and mentor junior staff.

Investigate, evaluate, and settle complex Defense Base Act and workers' compensation claims independently. Determine coverage and liability, set reserves, authorize payments, coordinate appraisals, develop subrogation, support litigation with counsel, prepare reports for clients/carriers, and mentor/train new hires.

Investigate, evaluate, and settle complex liability claims independently. Review coverages, determine liability and compensability, manage investigations, set reserves, authorize payments within authority, support litigation with defense counsel, pursue subrogation, prepare reports, and train/mentor junior staff.

Owns strategic accounts for large Broadspire clients, leading cross-functional teams to deliver claims management, cost containment, renewals, and upsell opportunities. Manages client onboarding, contract negotiations, reporting/benchmarking, and drives service improvements while supporting sales, billing, and staff development.

Manage, investigate, and settle complex liability claims independently. Determine coverage and liability, set reserves, authorize payments, coordinate litigation strategy with counsel, pursue subrogation, prepare client reports, and mentor/train staff.

Supervise investigation, management and timely disposition of California workers' compensation claims. Lead and develop a claims team, set performance standards, review files, recommend reserves and settlements, ensure compliance, assist senior claims leadership, and manage workflows in the Risk Tech claim system.

Investigate, evaluate, and settle complex liability claims independently. Determine coverage and liability, set reserves, authorize payments within authority, manage litigation support, pursue subrogation, prepare client reports, and mentor/train team members.

Lead organization-wide quality strategy by embedding shift-left testing, TDD/BDD, and AI-driven validation into CI/CD. Define V&V standards for AI outputs, build automated validation gates and human-in-the-loop checkpoints, evaluate AI developer tools, coach teams, and partner with product to ensure testable acceptance criteria and requirements readiness.

Investigate, evaluate, and settle complex California workers' compensation claims with minimal supervision. Manage investigations, determine coverage and liability, set reserves, authorize payments within authority, support litigation strategy, and mentor team members. Prepare client/carrier reports and pursue subrogation/third-party recovery.