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Designs, develops, and implements enterprise learning programs—with primary focus on AI enablement—partners with stakeholders to close capability gaps, manages LMS administration, measures training effectiveness, and delivers in-person and virtual facilitation.

Design, build, and maintain CI/CD pipelines and cloud infrastructure using Azure DevOps, Terraform/Ansible, Docker, and Kubernetes. Support Windows/Linux systems, monitoring and observability, incident response, and on-call rotation. Collaborate with development teams to automate deployments, troubleshoot reliability issues, document processes, and report system health.

Provide 24/7 concierge banking to high-net-worth clients, support lending officers, handle account services (wires, foreign currency, debit card issues, notary, cash delivery), generate leads and new business, cross-sell bank products, maintain client relationships and monthly activity reports.

The Production Manager directs the sales team, establishes client relationships, recruits staff, manages operations, and develops sales strategies to ensure loan production.