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The Operational Readiness Specialist will develop and manage the knowledge management strategy, ensuring documentation is accurate and accessible. Key duties include administering the CCaaS platform, supporting new client implementations, and delivering training. The role focuses on enhancing processes, content creation, and collaboration across teams to improve operational efficiency.
The Enterprise Sales Executive will drive the sale of Nymbus services to banks and credit unions, identifying opportunities for digital transformation and modernization. The role involves developing sales territories, building relationships with key decision-makers, and preparing sales reports to meet sales objectives.
Provide operational support for staff by troubleshooting and resolving IT-related issues. Monitor enterprise systems, document support requests, assist with installations, and manage user accounts while collaborating with IT team members. The role requires excellent communication and customer service skills, along with strong technical knowledge.
The Digital Support Specialist at Nymbus provides support for clients by monitoring applications and managing customer inquiries through various channels. This role involves solving issues, performing account maintenance, and ensuring compliance with Service Level Agreements, all while delivering excellent customer service in a remote contact center environment.
Nymbus is seeking a Sr. Python Developer with extensive experience in database management and architecture. The role involves modernizing existing system components using Python and Java, transitioning to industry-standard database solutions, and working with CI/CD pipelines.
As a Product Support Engineer, you will provide technical support, troubleshoot issues, enhance product functionality, and advocate for customer needs. You'll document procedures, assist with customer onboarding, and collaborate with engineering teams to improve user experience.
A NYMBUS Project Manager is responsible for managing multiple concurrent projects, working closely with clients, internal teams, and third-party vendors. They utilize project management processes and tools to effectively manage projects through initiation, planning, execution, monitoring & controlling, and closing phases. Responsibilities include project charter development, scope definition, budget management, resource allocation, schedule planning, stakeholder engagement, measurement monitoring, team guidance, and documentation maintenance.
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