Top Tech Jobs & Startup Jobs

Lead agency implementation, onboarding, documentation, troubleshooting, and launch support. Serve as the primary partner contact, resolve onboarding issues, manage compliance documentation including COIs and licenses, maintain accurate agency records, and follow up on outstanding items. The role requires strong communication, de-escalation, organization, project management, attention to detail, and the ability to manage multiple agency launches while improving partner and provider experiences.

Analyze member interactions, safety vetting cases, review decisions, and appeals for quality and policy compliance. Audit Trust and Safety workflows, identify process gaps, track departmental quality, report trends, present data-driven insights, and recommend improvements to processes and training. The role requires strong analytical, communication, confidentiality, attention to detail, and time-management skills.

Investigate safety incidents, member reports, account bans and appeals, fraud, and Trust & Safety escalations. Respond to hotline calls, assess risk, gather evidence, document cases, make policy-based decisions, and meet service-level and quality targets. Collaborate with Legal, Product, Customer Experience, Risk, and Operations on sensitive cases while identifying trends, operational gaps, and process improvements.

Manage day-to-day Austin office operations, facilities needs, workspace setups, vendors, property relationships, catering, purchasing, operating budgets, and business continuity plans. Coordinate events, engagement initiatives, ERG activities, and internal workplace communications while serving as the primary on-site contact and culture champion. The role requires proactive cross-functional collaboration and oversight of service providers to deliver a high-quality workplace experience.

Lead product growth initiatives focused on subscriptions, pricing, plan presentment, checkout, and monetization. Own experimentation roadmaps, including A/B and multivariate testing, to improve acquisition, conversion, retention, engagement, and profitability. Partner with CRM on retargeting, analyze customer behavior and performance data, optimize plan offerings, and align Product, Engineering, Marketing, Analytics, Design, and senior leadership. Mentor junior product managers while balancing customer experience, business impact, and technical scalability.

Handle inbound client contact and account management for HomePay, answering calls and emails about payroll, tax, and labor law. Deliver accurate consultations, process account changes and urgent notices, support other departments, meet daily metrics (minimum 40 calls/day), and maintain professionalism, documentation, and client feedback reporting.

Lead a payments engineering team to design, build, and scale a secure, high-volume payment platform. Oversee Stripe gateway integrations, migration from legacy systems, multi-method payment support, compliance (PCI-DSS), observability, incident management, and collaboration with Product, Finance, and Compliance. Mentor engineers and drive reliability and scalability.

Own end-to-end lifecycle and CRM strategy across email, push, SMS, in‑app, and embedded messaging. Manage campaign launches, testing and experimentation for personalization, maintain journey maps, partner with Product/Engineering and ADI for data reliability, perform QA in Tableau/Iterable/Snowflake, and present performance insights to leadership while driving cross-functional project execution.

Lead marketplace fulfillment strategy across both sides of Care.com's marketplace. Own matching, search, recommendations, AI-powered personalization, and supply expansion. Drive product vision, roadmap, experimentation, and cross-functional execution to improve liquidity, hires, and customer satisfaction. Partner with Engineering, Data Science, Design, Operations, and Analytics to measure and optimize marketplace outcomes.

Prepare and post journal entries, maintain ledgers and balance sheet/income statement reconciliations, prepare and analyze domestic and international expense accruals, partner with cross-functional teams for estimates and variance resolution, support month-end close, and identify process and reporting improvements.