Top Tech Jobs & Startup Jobs

Design end-to-end experiences across desktop, mobile web, iOS, and Android. Lead user research, A/B testing, information architecture, interactive prototyping, and design workshops. Synthesize qualitative and quantitative insights with stakeholder feedback to develop intuitive solutions. Collaborate across design, content, engineering, and support teams while working within large design systems. Present design decisions, mentor junior designers, and deliver consistent experiences across multiple platforms.

Owns Care.com's Voice of the Customer program, analyzing large-scale survey, review, account-management, and contact-center feedback. Leads a VOC Insights Analyst and translates quantitative and qualitative findings into actionable recommendations for Product, Design, Operations, and other stakeholders. Oversees NPS, CSAT, and customer-effort measurement frameworks, survey methodology, taxonomy, reporting, and program expansion. Uses AI and text analytics to identify themes and trends, influence roadmaps, and improve member experiences.

Leads a 10–12-person full-stack engineering team responsible for pricing, packaging, promotions, and growth systems. Sets technical roadmaps, manages experimentation, oversees pricing and payment services, supports event-driven architecture modernization, and ensures scalability, security, observability, and reliability. Partners with executives and cross-functional teams to connect engineering priorities to business outcomes. The role also includes code and design reviews, incident management, recruiting, mentoring, and team development.

Own the CareBenefits product strategy, roadmap, and customer experience. Lead cross-functional initiatives from discovery through launch, define requirements and success metrics, analyze customer and market insights, and influence engineering, design, and executive stakeholders. Drive scalable solutions, prioritize backlogs, measure outcomes, and balance innovation with operational excellence while delivering measurable customer and business value.

Researches and evaluates care providers to meet members’ needs across childcare, aging, emotional wellness, disability, and financial resources. Uses databases, internet, and AI tools to locate, map, contact, and pre-screen providers. Maintains accurate case documentation, meets productivity and quality standards, manages workflows and service-level agreements, and communicates professionally with members and providers.

Provides premium client support by resolving product and service issues, managing inbound communications, documenting interactions in CRM systems, explaining policies, escalating complex concerns, collecting feedback, and meeting service performance standards. This is a 90-day remote contract role with Dallas preferred, requiring at least five years of customer service experience and strong communication, problem-solving, empathy, technical, and multitasking skills.

Leads technical product teams focused on trust and safety across a consumer marketplace. Owns product vision, roadmaps, automation, and execution for background checks, continuous monitoring, payment fraud detection, identity verification, and customer-support tooling. Partners with operations, engineering, legal, marketing, and analytics teams; defines benchmarks and dashboards; conducts market research; prioritizes deliverables; and drives quality improvements across platforms.

Supervises workforce management for outsourced BPO customer care partners. Owns scheduling, forecasting, staffing, adherence, queue performance, service levels, scorecards, and corrective actions. Coordinates readiness for workflow and policy changes, product launches, outages, absenteeism, and peak periods. Supports onboarding, process improvements, and escalation of system or policy issues while ensuring Trust & Safety operations meet KPIs and SLAs.

Serve as strategic legal counsel to Product and Marketing teams for a consumer marketplace. Advise on product development, marketing compliance, consumer protection, privacy, advertising, payments, and platform operations. Draft and maintain Terms of Service, privacy policies, EULAs, disclosures, and related contracts. Build scalable compliance resources and use AI and legal technology to enable business teams while managing domestic and global legal risks.

Leads the Premium Client Solutions team, ensuring high-touch service, operational execution, escalation management, and process improvement for strategic clients. Serves as the Dallas operations site leader, partnering with HR and functional leaders on employee relations, engagement, retention, communication, and workplace effectiveness. Uses operational metrics to identify risks and improve service delivery while coordinating cross-functional initiatives and supporting day-to-day operations.