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Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Conduct outbound prospecting to generate qualified Mid-Market and Enterprise leads, qualify prospects, tailor solutions, maintain CRM records, meet monthly lead quotas, and collaborate with sales to convert pipeline into customers.

The Lead Technical Product Manager will define and execute the product vision for Catalyst, BigCommerce's storefront architecture, prioritizing developer experience and driving product strategy, execution, and stakeholder communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Lead and define AI architecture, ensuring scalable, reliable AI systems while mentoring engineers and collaborating with product teams.

Provide high-level executive administrative support to Engineering and Product leaders (calendars, travel, expense reporting, confidential correspondence) while managing day-to-day Atlanta office operations, vendor relationships, onboarding logistics, facilities issues, events, and workplace experience programs. Coordinate cross-functional requests and support leadership meetings, off-sites, and special projects.

Lead the design, build, and scale of a hybrid semantic search platform on OpenSearch. Own indexing pipelines (MySQL, Kafka/RabbitMQ), integrate vector embeddings and neural search, tune relevance and ranking, ensure ultra-low latency and high availability, mentor engineers, and participate in on-call rotation.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Own and grow strategic existing BigCommerce/Feedonomics/Makeswift accounts by identifying upsell/cross-sell opportunities, driving renewals, coordinating internal teams and agencies, leading business reviews, maintaining account plans and CRM records to maximize retention and expansion.

Lead strategy and execution for technology partner programs, app marketplace, and embedded partnerships. Build and scale partner ecosystem, influence product roadmap and integrations, negotiate strategic agreements, grow Partner & Services Revenue, measure partnership performance, and hire and develop a global business development team to drive partner-driven product and revenue outcomes.