Top Tech Jobs & Startup Jobs

Lead managers and specialists across retail CX, advisor support, and support operations; own BPO partnerships, SLA and quality programs; manage forecasting, capacity planning, and a multimillion-dollar budget; serve as senior escalation for complex cases and partner cross-functionally to prepare for launches, regulatory changes, and operational shifts.

Owner of customer risk rating, KYC, and fraud monitoring models. Design and monitor fraud rules, analyze model performance, and partner with Data, Engineering, Compliance, and Product to reduce fraud while minimizing customer friction. Build dashboards, reporting, and lead cross-functional projects and vendor assessments.

Serve as a strategic HR partner to business leaders, advising on org design, compensation, talent management, employee relations, and career development. Collaborate with Recruiting and People teams to execute people programs, drive hiring, and deliver high-quality HR initiatives that align with business priorities.