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Customize and configure ServiceNow applications and workflows, gather and document user and technical requirements, analyze system interactions, support Service transformation teams, maintain environments and release upgrades, troubleshoot complex issues, and train users and team members. Ensure consistency across development, test, and production environments and continuous process improvement.

Coach and support Agile teams to enable high-quality delivery and continuous improvement. Remove impediments, manage cross-team dependencies, provide visibility into progress and metrics, facilitate PI/release planning and Inspect & Adapt, maintain team backlogs in Azure DevOps, optimize flow using Kanban and DevOps practices, and contribute to the Agile Center of Excellence and program-level execution.

Lead product vision, strategy, and roadmap for complex, high-priority product areas. Align cross-functional teams, use data and experimentation to inform decisions, deliver product launches, represent customer needs, influence senior stakeholders, and mentor other product managers to drive measurable business impact.

Lead product analytics for Alliant Credit Union by establishing measurement frameworks, delivering insights, and translating data into recommendations to drive product strategy, member experience, growth, and portfolio performance. Lead cross-functional analyses, forecasting, experiments, opportunity sizing, reporting, dashboard development, and mentor analysts to influence product roadmaps and optimize performance.

Lead development and execution of the credit union's fair and responsible banking program (fair lending, SCRA, MLA, HMDA, ADA, CRA). Perform risk assessments, monitoring, sampling, and regulatory exam coordination. Advise business partners on risk mitigation, track corrective actions, prepare executive and board reporting, and manage a team including hiring, coaching, and performance management.

Lead product vision, strategy, and roadmap for complex, high-priority product areas. Align cross-functional teams, use data and experiments to inform decisions, deliver product launches, represent customer needs, influence senior stakeholders, and mentor other product managers.

Lead product vision, strategy, and roadmap for complex product areas. Align cross-functional teams, use data and experimentation to validate decisions, launch and iterate on products, represent customer needs, influence senior stakeholders, and mentor other product managers.

Lead the consumer deposit product suite: build roadmaps, develop go-to-market and pricing strategies, improve member experience, oversee reporting and compliance, and manage a team to drive deposit growth and profitability.

Lead the centralized first-line operational risk and governance function, owning RCSA, issue management, third-party risk oversight, complaints governance, and quality assurance. Partner with enterprise risk, compliance, legal, and audit to embed risk management into operations, support regulatory exams, deliver risk reporting to senior leadership, and coach and manage the risk team to meet objectives and regulatory expectations.

Lead modernization of legacy financial systems: analyze architecture and performance, design and deploy secure high-performance C#/.NET solutions and RESTful APIs, integrate Symitar/Episys platforms, implement monitoring with Splunk/Grafana, and lead Agile teams using Azure DevOps to improve member experience and system stability.