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Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Leads the ISV payments partnership function, building and developing Partner Account Manager teams, expanding the partner ecosystem, and driving partner revenue, adoption, retention, and satisfaction. Owns partnership strategy, commercial negotiations, pricing, renewals, KPIs, and payment capability roadmaps. Collaborates with Product, Engineering, Marketing, Legal, Risk, and Compliance to launch integrations and payment types while representing the company with strategic partners.

Owns strategic relationships with major payments and fintech partners while leading 8am’s embedded finance product agenda. Responsibilities include partner strategy, commercial negotiations, roadmap execution, cross-functional alignment, executive engagement, performance reporting, risk mitigation, and identifying new payment, lending, credit, fraud, and co-marketing opportunities. The role requires senior-level expertise in payments partnerships, embedded finance, financial products, commercial economics, and regulated product launches, with approximately 20% travel.

Leads external audits, technical accounting research, financial statement preparation and consolidation, lender and covenant reporting, variance analysis, internal controls, complex schedules, AI-enabled workflow automation, and accounting process improvements. Partners with FP&A, auditors, lenders, and the Assistant Controller while supporting special projects in a fast-paced, high-growth environment.

This is an opportunity to join the 8am Talent Community to connect with the company for future job opportunities.

Manage the full collections and accounts receivable lifecycle, including recovery strategy, balance holds, ACH returns, write-offs, journal entries, forecasting, and risk controls. Lead collections analysts and specialists, monitor aging and recovery KPIs, handle escalations, and partner with Finance, Risk, Sales, Operations, Disputes, Underwriting, and Engineering. Use AI to automate correspondence, triage cases, identify delinquency patterns, reduce manual work, and improve cash flow and operational efficiency.

Outbound-focused BDR role responsible for high-volume phone prospecting (75-100 calls/day), qualifying leads, building pipeline, updating Salesforce, running targeted campaigns, reporting weekly results, and collaborating with sales and marketing to expand product awareness and opportunities.

Sell 8am's software to small and mid-sized law firms by owning the full sales cycle: outbound prospecting, demos, negotiation, and closing. Build product and competitive knowledge, demonstrate ROI to customers, and develop long-term client relationships to drive growth and referrals.