Coordinate and prioritize commercial facility service requests from assignment through completion. Schedule and dispatch technicians and service partners, communicate with clients, monitor work orders, manage SLAs and NTE limits, maintain accurate system records, coordinate purchase orders and site requirements, review documentation, and escalate service or budget concerns.

Manage strategic commercial facility maintenance accounts, build relationships with facility managers, identify expansion opportunities, conduct business reviews, develop account plans, manage CRM pipelines, support renewals, and partner with operations teams. The role focuses on customer retention, revenue growth, consultative selling, and regional or national account expansion, with approximately 25%–50% travel for customer visits, events, and networking.

Manage strategic commercial facility maintenance accounts, build executive relationships, identify expansion opportunities, develop account growth plans, oversee CRM pipelines, support renewals and retention, and coordinate with operations and service teams. The role includes customer business reviews, consultative selling, market and competitor insight, regional and national account growth, and approximately 25%–50% travel for customer visits, events, and trade shows.