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Manages strategic client relationships for IT services accounts, serving as the primary point of accountability across the client lifecycle. Leads executive business reviews, technology roadmaps, renewals, escalations, and client communications. Identifies and closes expansion opportunities involving infrastructure, hardware, licensing, and projects while coordinating with technical and delivery teams. Requires senior account management experience, strong executive communication, technical fluency, and experience with assisted living or skilled nursing organizations.

Conduct onsite assessments of client IT environments, identify infrastructure, security, and operational risks, diagnose recurring issues, and implement lasting improvements aligned with company standards. Partner with project teams on implementations, document findings and completed work, provide infrastructure information to the vCIO, communicate technical standards, and accurately record service activity. This field-based role requires daily travel to client sites, independent problem-solving, client interaction, and reliable technical documentation.

Provides advanced technical support for systems, software, hardware, Windows environments, Active Directory, and on-premises and cloud networks. Diagnoses complex issues, documents solutions, updates knowledge bases and procedures, supports customer satisfaction, trains incoming staff, reports recurring problems, and participates in an after-hours escalation rotation. The role requires strong communication, problem-solving, networking, and Microsoft or cloud technology expertise in a remote managed service provider environment.

Leads technical onboarding, discovery, design, implementation, and delivery of complex infrastructure projects. Designs and implements network, server, cloud, migration, security, backup, and monitoring solutions while managing scopes, timelines, budgets, risks, documentation, and change orders. Ensures client environments meet MSP standards and are ready for service-team handoff. Mentors junior engineers and collaborates with project, account, and client success teams.

Provides senior-level systems engineering and technical support for Windows on-premises and cloud environments. Responsibilities include diagnosing advanced issues, managing Active Directory and networks, supporting systems, software, and hardware, documenting procedures, training staff, reporting recurring issues, ensuring customer satisfaction, and participating in an after-hours escalation rotation.