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Leads and develops Customer Service Project Managers while overseeing a portfolio of customer-facing warehouse automation projects. Responsibilities include project health, budgets, risks, schedules, quality, escalations, customer governance, cross-functional coordination, workforce planning, and continuous improvement. The role requires advanced project management, people leadership, executive communication, and knowledge of WMS, WCS, WES, controls integration, and automated material handling systems.

Manages on-site warehouse automation project execution, including safety, quality, scheduling, customer communication, vendor coordination, commissioning, testing, training, documentation, materials, and change orders. Serves as the primary customer and project interface, leads site meetings, monitors risks and milestones, coordinates installation and startup teams, and provides status, cost, and progress reports. Requires extensive travel and physical work at customer sites.

Develops and executes software test cases for warehouse automation products, leads cross-product testing, documents defects, maintains automated tests, supports simulations and test environments, and provides technical and customer support. The role also assists with software commissioning, creates test plans, configures simulators, supports training, and may travel domestically and internationally up to 30%.

Manages complex warehouse automation installation and commissioning projects exceeding $20 million. Oversees site safety, quality, schedules, subcontractors, vendors, customer communications, equipment deliveries, testing, training, documentation, change orders, risk mitigation, and project reporting. Acts as the primary on-site customer interface and coordinates internal, supplier, installation, and commissioning teams throughout project execution and system startup.

Supports PLC-controlled warehouse automation, including storage, conveyor, and sorter systems. Monitors equipment, triages incidents, diagnoses PLC, HMI, sensor, actuator, drive, and industrial network faults, and restores service through approved fixes or workarounds. Coordinates with on-site and remote teams, escalates unresolved issues, manages change and problem processes, documents incidents, communicates status, and contributes to trend analysis and continuous improvement.

Provides customer-facing second-level software support for warehouse automation solutions. Analyzes incidents, logs, interfaces, databases, system processes, and operational symptoms; coordinates troubleshooting and escalations with service desk, engineering, development, and project teams. Maintains incident documentation, identifies workarounds, supports root-cause and problem management, and shares technical guidance. The role requires occasional travel, customer communication, and after-hours support for critical incidents.

Manage multiple warehouse automation projects of low to moderate complexity, coordinating stakeholders, schedules, budgets, contracts, suppliers, change orders, risks, documentation, and issue resolution. The role supports customer communication and internal resource coordination while maintaining project margins and contractual compliance. Travel may reach 50%, including quarterly international travel, and physical requirements may include lifting up to 100 pounds.

Leads second-level software support operations for automated warehouse customers. Supervises and mentors support engineers, manages 24/7 shift coverage, oversees monitoring and escalations, drives root cause analysis, coordinates incident resolution, communicates with customers, and reports performance to leadership. The role also implements operational improvements and aligns support practices with global standards.

Mechanical Engineer responsible for specifying, designing, integrating, and documenting third-party buyout equipment for warehouse automation projects. Duties include verifying technical feasibility, coordinating requirements across teams and vendors, reviewing quotes, creating permit and installation documents, overseeing occasional installations, and producing as-built drawings. The role also supports sales-phase feasibility analysis and proposals. Requires CAD expertise, engineering knowledge, vendor communication skills, and familiarity with material handling and warehouse logistics.

Owns assigned contracts throughout their lifecycle, interpreting terms, managing amendments, ensuring compliance, and advising stakeholders. Reviews invoices, performs SAP BW target-to-actual and deviation analyses, maintains project master data, prepares financial reports, and supports audits and process improvements. Coordinates order processing, reconciliations, contract closure, and cross-functional issue resolution while providing insights to RBS leadership. The role requires at least five years of relevant experience, advanced SAP BW knowledge, and up to 15% travel.