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Leads endpoint computing and Help Desk services for faculty, staff, and students. Oversees device deployment, security, maintenance, inventory, procurement, lifecycle management, account provisioning, SaaS platforms, technical escalations, documentation, service metrics, student employee supervision, vendor coordination, and technology improvement projects.

Provides strategic leadership for career services, entrepreneurial studies, arts leadership, advising, internships, grants, mentorship, and professional development. Oversees staff, budgets, partnerships, marketing, student workers, and compliance while collaborating with faculty and academic offices to integrate career readiness and entrepreneurial skills into conservatory education. Advises students on career planning, resumes, grants, auditions, fellowships, and professional opportunities, and expands internship and alumni mentorship networks.

Serves as chief in-house legal advisor to NEC leadership and trustees, providing guidance on legal compliance, risk management, employment, contracts, litigation, governance, privacy, higher education regulations, and Title IX. Oversees outside counsel, institutional policies, enterprise risk management, emergency planning, and the Title IX and Civil Rights Coordinator. Partners strategically with executives to mitigate legal risks and support the conservatory’s mission.

Leads undergraduate and graduate enrollment management, including recruitment strategy, admissions operations, communications, CRM optimization, analytics, forecasting, and yield initiatives. Oversees the Enrollment Office team, develops enrollment plans, manages prospective-student experiences from inquiry through matriculation, and collaborates with faculty, financial aid, marketing, student affairs, and senior leadership to achieve institutional enrollment and revenue goals.

Leads innovation, market development, and growth initiatives across Expanded Education. Identifies and launches new educational programs, certificates, partnerships, digital learning models, and revenue opportunities. Develops business plans, enrollment and revenue projections, pricing strategies, and success metrics. Conducts market research, leads cross-functional implementation teams, monitors initiative performance, and supports portfolio planning. The role requires collaboration across academic, enrollment, marketing, operations, technology, finance, and advancement functions, with occasional travel and regular evening and weekend availability.

The Enrollment Marketing Manager executes multi-channel recruitment campaigns for undergraduate, graduate, and Expanded Education programs. Responsibilities include managing email marketing and CRM communication tracks, building nurture sequences, coordinating enrollment timelines, maintaining web content, collaborating on digital and print assets, and monitoring campaign analytics. The role serves as an expert on academic programs and applicant audiences while translating enrollment goals into organized marketing initiatives.