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Supports daily operations of enterprise network infrastructure across headquarters and 52 field offices. Responsibilities include monitoring network health, maintaining LAN/WAN systems, configuring Cisco and Meraki equipment, troubleshooting connectivity and VLAN issues, monitoring Palo Alto firewalls, supporting VPN and Azure connections, resolving WAN/MPLS outages, coordinating with vendors, and maintaining procedures and configuration records. The role is fully onsite, requires weekend and emergency availability, and involves obtaining agency suitability clearance.

Lead enterprise vulnerability management using Tenable and Nessus platforms, including scanning architecture, asset discovery, risk prioritization, remediation tracking, reporting, and process documentation. Partner with infrastructure, application, executive, and vendor teams to reduce security risk. Support incident response, security projects, FISMA and FedRAMP compliance, security policies, and assessment and authorization activities in a hybrid federal environment.

Leads operations, stabilization, and modernization of hybrid Linux and Windows infrastructure. Administers Red Hat Enterprise Linux, VMware, Active Directory, backup, disaster recovery, and cloud environments. Develops migration roadmaps, improves security and reliability, resolves complex infrastructure issues, establishes engineering standards, documents systems, mentors junior staff, and communicates technical risks and priorities to stakeholders.

Designs, develops, administers, and supports enterprise mobility solutions, including Workspace ONE UEM, mobile devices, applications, and Windows-based systems. Provides technical support, configuration management, vulnerability remediation, patching, documentation, platform maintenance, and procedure development. Collaborates with technical and non-technical stakeholders and participates in onsite operations, planned overnight maintenance windows, flexible scheduling, and 24x7 on-call support.

Translates business objectives into technical requirements, user stories, acceptance criteria, process flows, data mappings, and specifications. Collaborates with stakeholders, developers, architects, and project managers throughout Agile delivery. Reviews technical artifacts, supports solution design and implementation planning, validates completed solutions, facilitates testing and demonstrations, and identifies opportunities for automation, artificial intelligence, and process optimization.

Develop and monitor scalable analytics frameworks for Pega Customer Decision Hub using Databricks, Python, PySpark, and SQL. Build reusable notebooks, pipelines, queries, and monitoring solutions for customer interaction analytics, model performance, attribution, propensity analysis, and engagement effectiveness. Standardize analytical processes, support back-testing and KPI development, and enable self-service analytics across marketing and enterprise teams.

Provides administrative and operational support for communications programs and projects. Coordinates workflows, ticket submissions, status updates, project files, meetings, notes, action items, leadership tasks, and administrative commitments. Supports Communications Strategists and Project Managers by maintaining organization, accountability, documentation, and timely delivery. Requires strong communication, organization, prioritization, multitasking, discretion, and proficiency with Microsoft Office and Box.