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Sell Atlanta Hawks ticket products through outbound calls, phone and face-to-face presentations, and sales appointments. Meet individual revenue quotas, maintain prospect and customer records in a CRM, and support sales activities at home games and arena events. The role requires strong competitiveness, teamwork, professionalism, comfort with cold calling, and availability for evenings and weekends. A bachelor's degree is required, and the position is designed for recent graduates beginning a career in professional sports sales.

Provides in-person customer service and mobile ticketing assistance at arena entry points and the box office. Troubleshoots Ticketmaster issues, assists guests with mobile tickets and app downloads, researches ticket scan history, reprints or sells tickets, and supports event-day operations. The role requires flexible availability for nights, weekends, holidays, outdoor work, and attendance at most arena events.

Designs, builds, deploys, and scales AI-powered tools and workflows for sales, partnerships, ticketing, marketing, retail, and venue revenue teams. Integrates AI solutions with CRM, analytics, APIs, and automation platforms; measures adoption, productivity, and revenue impact; ensures security, privacy, governance, and brand alignment. The role also evaluates AI vendors, documents best practices, trains commercial teams, conducts competitive research, and supports leadership with AI strategy and demonstrations.

Supports employees and leaders across HR operations, employee relations, engagement, recruiting, onboarding, performance management, and compliance. Handles investigations, documentation, Workday support, engagement surveys, HR reporting, employee events, hiring coordination, and talent initiatives. Partners with Talent Acquisition, Benefits, Learning and Development, Compensation, and HR Operations to deliver a consistent team member experience.

Manage and maintain the arena’s IPTV system, signage programming, audio systems, and AV infrastructure. Coordinate video and audio programming requests, troubleshoot technical and network issues, support system upgrades, and assist senior engineers with event setup and live production operations. The role requires knowledge of IP networking, VLANs, Multicast, Dante, AV integration, and audio troubleshooting, along with flexibility for nights, weekends, holidays, and physically demanding event work.