No job description was provided, so responsibilities and role scope cannot be determined.

Own the customer experience for an automotive collision repair shop by answering calls, booking estimates, following up with leads, providing repair updates, coordinating media updates, managing review requests, processing payments, and maintaining accurate customer records. The role requires at least three years of high-volume, in-person customer-facing experience, strong phone skills, CRM familiarity, organization, accountability, and on-site availability.