Leads and scales U.S. client-facing teams spanning onboarding, account management, customer success, and support. Owns post-implementation customer experience, retention, churn reduction, strategic account relationships, service processes, automation, KPIs, dashboards, and continuous improvement. Partners with Sales, Product, Technology, and Operations to improve customer value, product adoption, upselling, and long-term relationships with restaurant and enterprise clients.

Lead Foodhub’s US business with full accountability for commercial growth, market expansion, operations, customer and partner success, team building, and profitability. Partner with the CEO and global leadership to define strategy, build scalable operating structures, develop strategic partnerships, strengthen customer relationships, guide product innovation, establish performance KPIs, and create a high-ownership culture.