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Leads URBN’s Planning & Allocation, ERP, and PLM technology portfolio across brands and channels. Owns the o9 platform rollout, planning technology strategy, AI-native and agentic planning capabilities, vendor relationships, financial outcomes, change management, and development of a high-performing product-oriented team. Partners with executives across merchandising, finance, supply chain, data science, and brand leadership to improve inventory productivity, margin, forecasting, replenishment, and working capital.

Manages a support team responsible for end-to-end direct-to-consumer order management issue resolution, SLA performance, root cause analysis, incident triage, and 24x7 on-call coverage. Leads automation and agentic support adoption, monitors case trends and KPIs, coordinates with engineering and operations, improves support processes, and develops team members through onboarding, coaching, and performance management.