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Designs, deploys, maintains, and modernizes hybrid cloud and on-premises hosting environments for the Department of State. Responsibilities include infrastructure engineering, cloud migration, containerization, Infrastructure as Code, automated provisioning, configuration-drift remediation, Windows and Linux platform support, security compliance, FedRAMP alignment, vendor coordination, and infrastructure performance and capacity management.

Reviews and analyzes USAID assistance appeals, prepares legally sufficient decision memorandums, evaluates award-related issues, applies federal assistance regulations to cost allowability and compliance matters, and advises senior leadership. The role serves as a subject matter expert, coordinates with acquisition, finance, audit, compliance, and legal offices, and documents complex recommendations for assistance award decisions.

Manages configuration and change management operations across hybrid VPC and global network infrastructure using ITIL. Maintains configuration items, baselines, topology models, documentation, and compliance records; reconciles automated discovery data; coordinates change requests and emergency changes; supports enterprise change boards; conducts audits and post-implementation reviews; and reports configuration compliance, baseline drift, and change success metrics.

Designs, deploys, maintains, and modernizes hybrid physical, virtual, and cloud infrastructure for Department of State systems. Provides engineering support across Windows, UNIX/Linux, virtualization, IaaS, PaaS, and SaaS environments; implements containerization and Infrastructure as Code; audits configuration and security compliance; supports cloud migration, provisioning, capacity, performance, and availability. Coordinates with vendors and stakeholders while ensuring FedRAMP, data sovereignty, and Department of State security requirements.

Provides on-site systems administration across regional Department of State offices. Installs, maintains, monitors, secures, and upgrades hardware, software, databases, and applications; administers Active Directory and virtualization environments; manages backups, incidents, service requests, configuration changes, documentation, and system performance. Coordinates projects, vendors, equipment retirements, and risk reporting while supporting security compliance and IT service availability. Travel by land or air may reach 50%.

Manages quality assurance and control activities within the PMO for enterprise IT services supporting the Department of State. Develops and executes the Quality Management Plan, monitors contractual and federal quality requirements, drives continuous process improvement, and measures service quality, customer satisfaction, and operational effectiveness. Produces monthly SLA compliance reports, establishes SLOs and KPIs, and supports performance management across contract activities.

Provides regional on-site systems administration for Department of State offices. Installs, maintains, monitors, secures, and supports servers, networks, workstations, applications, databases, and related hardware. Administers user accounts, patches, backups, restores, configurations, incidents, service requests, and system documentation. Coordinates upgrades, equipment retirements, testing, vendor activities, and project work while reporting risks and system status. Requires travel across regional sites and compliance with Department of State security policies.

Coordinate PMO operations and IT project deliverables for a Department of State enterprise program. Maintain integrated master schedules, project tracking tools, documentation, and structured processes across Product Teams and Enterprise Operations. Facilitate collaboration sessions to align operational requirements, deployment timelines, priorities, and lifecycle support. The role requires five or more years of experience, a bachelor's degree, and Secret clearance.

Provides on-site systems administration for Department of State IT environments, managing servers, network devices, workstations, applications, databases, patches, security controls, backups, incidents, configuration changes, monitoring, documentation, and infrastructure upgrades. Coordinates projects, reports system status, resolves service requests, and escalates operational risks affecting IT services.

Manages IT service transition activities within a Program Management Office, including transitioning staff and operational control, maintaining transition tools and processes, coordinating government representatives, facilitating incoming and outgoing staff collaboration, and completing Transition-In and Transition-Out plans. Supports enterprise-wide Department of State IT services and reports to the Program Manager.