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Manages Washington and Lee University's alumni Class Agent program to maximize annual fund gifts. Responsibilities include recruiting, onboarding, motivating, and retaining volunteers; setting fundraising goals; analyzing giving data; coordinating solicitation and stewardship communications; developing newsletters, toolkits, and reports; delivering training; and representing Advancement interests across the university community. The role requires relationship building with alumni, donors, and volunteers, strong communication, organization, technology familiarity, and occasional evening and weekend work.

Manages education abroad programs, including student advising, applications, orientations, partner relationships, billing, risk management, travel policies, and program evaluations. Serves as a DSO and ARO, supports regulatory compliance, analyzes study abroad data, manages affiliation agreements, and coordinates with campus departments to improve international education access and outcomes.

Supports fellowship recruitment, marketing, advising, and student research and conference programming. Develops workshops and application resources, mentors students, collaborates with faculty and campus partners, maintains fellowship databases and alumni contacts, and collects outcome data to assess and improve programs. Represents the university through professional fellowship advising organizations and conferences while contributing to program administration and continuous improvement.

Leads Washington and Lee University’s advancement marketing and communications strategy to strengthen philanthropic support and engagement. Oversees messaging, storytelling, digital content, social media, web communications, analytics, campaigns, events, and donor communications. Manages staff, budgets, vendors, and cross-functional partnerships with University Communications and Public Affairs. Develops integrated plans, tracks performance, supports fundraising campaigns, equips volunteers with messaging, and ensures communications align with institutional priorities and brand standards.

Supports the University Registrar by processing confidential student and alumni records, transcripts, enrollment verifications, registration changes, transfer credits, and academic updates. Manages electronic transcript requests, communications, website updates through Ingeniux, office supplies, petty cash, mail, and student work-study employees. Provides welcoming customer service, maintains accurate paper and electronic records, troubleshoots administrative systems, and assists with process improvement and software testing.

Coordinates financial aid inquiries, loan administration, document processing, award letters, and outside scholarships. Supports student employment through hiring, onboarding, eligibility verification, I-9 and E-Verify processing, payroll coordination, time records, and Workday training. Manages office operations, supplies, maintenance, records, communications, and confidential information while providing customer service to students, families, faculty, and staff.

Supports daily art museum operations, visitor services, programming, external reservations, staff scheduling, event setup and breakdown, attendance tracking, policy compliance, visitor feedback collection, and exhibition preparation. Provides on-site coverage, opens and closes museum sites, assists visitors and event organizers, and responds calmly to security or emergency situations. This part-time role requires weekend and some evening availability, strong organization, professionalism, communication, and multitasking skills.