Defines project scope, gathers and documents business requirements, participates throughout the software development life cycle, supports technology issue resolution, and translates technical information between developers and business users. The role handles simple business processes and low-to-moderate complexity projects while requiring strong communication, presentation, analysis, planning, and Microsoft Office skills.

Defines and refines business requirements while bridging business and technology teams. Communicates initiatives to support staff, reviews account breaches and variances, maintains task and initiative reporting, analyzes data, reports findings, and updates policies and procedures. Requires strong communication, organization, problem-solving, influencing, negotiation, and stakeholder collaboration skills.