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Coordinates enterprise risk, governance, change management, third-party risk, business continuity, audit, and compliance programs for a bank. Maintains risk registers, vendor inventories, policies, reporting, and corrective actions; facilitates regulatory examinations, audits, risk assessments, and cross-functional reviews. Supports executives, the Board, Compliance, Information Security, Financial Crimes, and business leaders while promoting regulatory compliance and sound risk management practices.

Performs bank branch transactions, including deposits, withdrawals, check cashing, loan payments, monetary instrument sales, and cash drawer balancing. Provides in-person, drive-up, telephone, and community-event service while identifying client needs and making referrals. Supports digital banking questions, ATM and vault balancing, compliance, fraud prevention, documentation, CRM usage, confidentiality, and maintaining an organized professional branch environment.

Coordinates mortgage loan and servicing-rights sales to investors, audits post-closing files, manages trailing documentation, and ensures investor and regulatory compliance. Reconciles loan and servicing accounts, prepares general ledger entries, confirms investor proceeds, investigates funding and pricing discrepancies, and maintains accurate records across mortgage and accounting systems. Collaborates with investors, servicers, title companies, and internal teams while identifying process improvements.

Underwrites complex commercial loans, prepares credit presentations and financial analyses, evaluates borrower and guarantor risk, reviews covenants and collateral, manages annual file reviews and loan pipeline reporting, and supports lending committees, audits, compliance, and examinations. The role also mentors employees, trains staff on commercial underwriting, documents policy exceptions, conducts due diligence, and communicates credit recommendations to lenders and decision-makers.