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Manage client relationships throughout the partnership lifecycle, driving engagement, retention, renewals, account growth, and program adoption. Responsibilities include contract and financial coordination, client reporting, KPI analysis, executive communications, onboarding, training, strategic meetings, and cross-functional collaboration. The role translates performance data into recommendations, addresses client feedback, and supports expansions and seasonal program launches.

Prepares quarterly and annual financial statements, disclosures, MD&A reports, and supporting documentation for SEC filings. Reviews XBRL tagging, maintains reporting calendars, coordinates cross-functional deadlines, supports external audits, researches accounting pronouncements, and maintains SOX internal control documentation.

Leads school operations for a Creme de la Creme childcare center, including operational planning, facilities, safety, vendors, budgets, billing, staffing, payroll, administrative supervision, and collaboration with education leaders. Supports daily center activities and may directly supervise children. Ensures efficient, safe, and family-focused operations aligned with educational objectives.

Leads operations for more than 100 early-childhood education centers generating over $100 million in revenue. Oversees, coaches, and develops up to 14 District Managers; drives customer retention, acquisition, service quality, profitability, revenue growth, expense control, and market turnarounds. Manages P&L, budgets, labor costs, receivables, regulatory relationships, community partnerships, and government relations across the region.