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Manage inbound and outbound sales activities for established wholesale, distributor, and retail accounts. Promote client products, increase market share, support customer service needs, maintain CRM records, analyze sales trends, prepare reports, and follow up on leads. The role requires strong communication, relationship-building, sales, retention, problem-solving, and organizational skills, along with proficiency in Microsoft Office, CRM systems, and multiple software applications.

Leads a team of 15–25 contact-center employees, overseeing staffing, schedules, coaching, performance metrics, quality, customer escalations, training, reporting, and client relationships. The role supports hiring, employee development, process improvements, sales and service goals, budget reviews, and special projects. It requires contact-center or service-industry leadership experience, strong communication and problem-solving skills, Microsoft and CRM proficiency, and Six Sigma Green Belt certification.

Provides bilingual Spanish-English customer care and sales support across phone, email, chat, social media, and other channels. Resolves customer issues, processes orders and records, performs data entry, supports surveys and reporting, identifies sales opportunities, and maintains customer retention. Requires strong communication, empathy, troubleshooting, organization, confidentiality, multitasking, and the ability to meet performance metrics in a fast-paced environment.